Terms of Use & Privacy

The Service is available to any individual who creates an account. No professional licence or registration is required to sign up. However, if you use the Service in connection with clinical, therapeutic, or healthcare practice — including documenting sessions with clients or patients — you warrant that:

• you have the legal authority and appropriate consent to process any personal or clinical information you input into the Service;
• your use of the Service complies with all applicable laws, regulations, and professional or ethical standards governing your practice; and
• you do not use the Service in a manner that breaches any obligation you owe to a client, patient, employer, regulator, or professional body.

That's Notable does not verify, assess, or represent the professional status, registration, or competence of any user. Whether or not you hold a professional licence or registration, all responsibility for the clinical appropriateness and lawfulness of your use of the Service rests with you.

The Service is a documentation tool only. That's Notable is not a healthcare provider, a clinical supervisor, or a regulated health service. That's Notable accepts no duty of care, clinical responsibility, or professional obligation of any kind towards your clients or any third party.

All duty of care for your clients rests exclusively and entirely with you as the treating clinician. That's Notable shall bear no responsibility whatsoever for any clinical decision, treatment plan, therapeutic relationship, quality of therapy provided, or any harm, injury, adverse event, or outcome experienced by any client arising from your use of the Service or from any AI-generated documentation output, whether reviewed by you or not.

By using the Service you acknowledge that you, not That's Notable, are the registered professional responsible for the welfare of your clients, and that no use of this Service transfers, diminishes, or otherwise affects that professional responsibility.

The Service may offer a free trial with limited usage, followed by a paid subscription. Fees, billing cycles, and payment terms are presented at the time of purchase. Listed prices are in Australian dollars and are inclusive of any applicable GST where required. Subscriptions are managed through our payment provider (Stripe); their terms apply to payment processing.

Price changes: We may change pricing on no less than thirty (30) days' notice, applied only from your next renewal. Your continued use of the Service after a price change takes effect constitutes acceptance of the new price.

Cancellation: You may cancel your subscription at any time through the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period, and you will retain access to the Service until that date. We do not provide pro-rata refunds for partial billing periods, except where required by law (including the non-excludable consumer guarantees under the Australian Consumer Law).

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate, complete, or suitable for any particular purpose. The Service is a documentation aid and does not constitute medical advice, diagnosis, or treatment.

That's Notable makes no representation as to the quality, appropriateness, safety, or adequacy of any therapy or healthcare service provided by users of the Service. The quality of clinical care — including any care informed by documentation created using the Service — is entirely the responsibility of the treating clinician. The Service does not assess, endorse, or guarantee the clinical competence of any user, and does not evaluate whether any AI-generated output is clinically appropriate for any individual client.

Nature of AI output: You expressly acknowledge that AI-generated output is produced by large language models which are inherently probabilistic and may, without warning, produce content that is inaccurate, incomplete, fabricated, biased, internally inconsistent, or otherwise unsuitable — including output that appears plausible but contains invented clinical content (commonly referred to as "hallucination"). Neither That's Notable nor its AI providers can guarantee the factual accuracy of any output, and you accept full responsibility for identifying and correcting such errors through your independent professional review.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service. You are ultimately responsible for the accuracy and appropriateness of any clinical documentation you produce, regardless of whether AI tools were used in its creation.

Without limitation to the foregoing, That's Notable shall have no liability whatsoever for: (a) any clinical decision made by you or any other clinician; (b) any outcome, harm, injury, deterioration in condition, or adverse event experienced by any client or third party; (c) the quality, adequacy, appropriateness, or safety of any therapy or healthcare service you provide; (d) any failure to identify, document, or act upon a clinical risk; or (e) any regulatory, disciplinary, professional, or legal consequence arising from your clinical practice or your use of the Service. These exclusions apply regardless of whether AI-generated output was used, reviewed, relied upon, or cited in connection with the relevant clinical decision or documentation.

That's Notable is not liable for any security incident, data breach, service outage, or loss of data caused by or occurring within a third-party service provider (including Clerk, Stripe, or Google). Each of those providers operates under its own terms and security obligations. Your recourse in respect of any such incident is governed by your direct relationship with that provider and their applicable terms.

Aggregate liability cap: Notwithstanding anything else in these terms, and to the maximum extent permitted by law, That's Notable's total aggregate liability to you arising out of or in connection with these terms or your use of the Service — whether in contract, tort (including negligence), under statute, or on any other basis — is limited to the greater of (a) the total fees you have paid to That's Notable in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) AUD $100. This cap applies to all claims in aggregate, not per claim. Nothing in this clause limits any liability that cannot lawfully be excluded or limited, including rights or guarantees under the Australian Consumer Law.

We may suspend or terminate your access to the Service:

• immediately, for material breach of these terms, suspected fraud, violation of section 2 (Eligibility) or section 5 (Acceptable Use), non-payment, or where required by law; or
• for convenience, on thirty (30) days' written notice (by email or in-product notice), in which case we will refund any prepaid fees covering the period after termination takes effect.

You may stop using the Service at any time by cancelling your subscription as described in section 7. Because session content is not stored, no data export or wind-down period is required; account metadata may be deleted via Clerk's account management interface. Provisions intended by their nature to survive termination — including sections 6 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), and Part 2 (Privacy) — survive termination.

Different categories of data handled by the Service sit in different legal roles:

• Account metadata (we are controller): That's Notable is the data controller for the limited usage metadata stored in your account profile via Clerk — generations used, subscription status, terms acceptance timestamp, and custom template configurations. We determine the purposes and means of processing this information.
• Session note content (you are controller, we are processor): You are the data controller for any session observations, client identifiers, or clinical content you input into the Service. That's Notable acts solely as your data processor in respect of that content: we process it only on your documented instruction (the act of submitting it for structuring), for the sole purpose of producing the structured output, and we do not retain, reuse, analyse, share, or otherwise process that content for any other purpose. Because the content is processed transiently and not stored, no standing copy exists after the API call completes.
• Payment and authentication data: Handled by independent controllers (Stripe, Clerk) under their own terms.

The third-party services listed in section 14 act as independent data controllers or sub-processors, each operating under their own privacy policies and binding contractual obligations. That's Notable does not control how those providers handle data within their own systems.

Your obligations as controller: As the controller of session content, you are responsible for the lawful basis, purpose limitation, accuracy, and client-facing privacy notices applicable to that content, and for obtaining any consents required under applicable law (including GDPR Articles 6 and 9, Australian Privacy Principles 3 and 6, the Singapore Personal Data Protection Act 2012 (PDPA) sections 13–17, or equivalent legislation).

If That's Notable becomes aware of an eligible data breach affecting your account information or any session content transmitted through the Service, we will:

• notify you without undue delay and in any event: where the GDPR applies, within seventy-two (72) hours of becoming aware; and where the Singapore Personal Data Protection Act 2012 (PDPA) applies, within three (3) business days of assessing that the breach is notifiable to the Personal Data Protection Commission (PDPC);
• assist you, as reasonably necessary, to meet your own notification obligations under Part IIIC of the Privacy Act 1988 (Cth) (the Notifiable Data Breaches scheme), GDPR Articles 33–34, PDPA section 26D, or equivalent legislation; and
• provide information sufficient to enable you to assess the nature, scope, and likely consequences of the incident.

Because session note content is not retained by us, the scope of any breach originating within That's Notable's systems is structurally limited to account metadata. Breaches originating within third-party providers (Clerk, Stripe, or Google) are handled under those providers' own notification obligations to their direct customers.

Depending on your jurisdiction, you may have rights including: access to personal data we hold about you, correction or deletion of that data, withdrawal of consent to processing, restriction of processing, data portability, and the right to lodge a complaint with a supervisory authority. Because we do not maintain a persistent database of session notes, there is no stored clinical content to retrieve or delete. Account data can be managed and deleted through Clerk's account management interface, or by submitting an enquiry via the Send Feedback button in the Service.

Withdrawal of consent (PDPA): If you are located in Singapore and wish to withdraw consent to our processing of your personal data, you may do so at any time by submitting an enquiry via the Send Feedback button in the Service. Withdrawal of consent may affect your ability to use the Service. We will action withdrawal requests within 10 business days. Note that withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Complaints: Australian users may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. Singapore users may lodge a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg. EU users may lodge a complaint with the data protection supervisory authority in their EU member state.

As an Australian-registered service, That's Notable is subject to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). In accordance with APP 8, we disclose that your personal information is transferred to and processed in the following overseas countries by the third-party providers named in section 14:

• United States / Singapore — Clerk (authentication), Stripe (payments), Google Cloud (hosting, AI note structuring, speech-to-text, and analytics)

Before disclosing your personal information to these overseas recipients, we have taken reasonable steps to ensure each provider maintains data handling standards that are substantially similar to the APPs or are otherwise required to protect your information under binding contractual obligations. By using the Service, you consent to these overseas disclosures. If you do not consent, you should not use the Service.

Where the General Data Protection Regulation (GDPR) or equivalent legislation applies to your use of the Service, you acknowledge that data transfers to the United States are made under Standard Contractual Clauses or equivalent transfer mechanisms maintained by each respective provider.

Where the Singapore Personal Data Protection Act 2012 (PDPA) applies, transfers of personal data to overseas recipients are made subject to contractual arrangements that require each recipient to provide a standard of protection comparable to that under the PDPA, in accordance with the PDPA Transfer Limitation Obligation. The Data Processing Addenda maintained by Google and Stripe, and the Data Processing Agreement maintained by Clerk, each satisfy this requirement.